Disable Facilities 

Ramps suitable for wheelchair access are located at the side entrance to the surgery. There are also toilet facilities with wheelchair access provided and disabled parking available out the front of the surgery. 

Any special needs, please discuss with reception staff or your doctor and we can facilitate this. 

Our surgery offers an optional recall system for future appointments. All Chronic disease patients have recalls for Chronic Disease Management appointments, cervical screening recalls and Immunisation recalls are the most common. Once the recall has been sent and opened you must call the clinic to confirm an appointment time

You will be offered the choice of  being enrolled on the cervical screening register at the time of your consultation. The Australian Immunisation register keeps a record of all vaccines given, and will generate a notice for us when vaccines are overdue. we will then contact you through our recall system. 

 

Our text reminders are for appointments that you have already booked and is optional to sign up for on your New Patient Form. 

To provide a medical certificate, a doctor must see the patient for the condition listed on the certificate, as it is an offense to do otherwise. 

Updating Personal Details 

Patients are asked to advise reception of changes to address or phone numbers on a regular basis. 

If there is a need to contact the patient it is necessary to have correct contact details. 

Translating and interpreting services 

Translating and Interpretive Services are available through our clinic. Call direct to TIS on 131450  for assistance. 

We are a COVIDSafe workplace

Test Results 

General Information 

Recall System and Text Reminders

Always ring to check results of your tests if you haven't heard anything from the clinic after 3 days of the sample being taken. You will be contacted if you are required to make a follow appointment after your doctor has reviewed you results. However results can only be discussed with the patient concerned due to patient confidentiality. 

Please keep in mind that many results do not reach the clinic until 2 or more days after the sample being taken. 

Test results

Appointments 

To book an appointment please call (03) 5655 1355. 

Every effort will be made to accommodate your preferred time. Emergencies will be given priority and reception staff will attempt to contact you for any unforeseen delay or if your doctor is called away. 

Longer Consults are available. Please advise reception if required. Cervical screening, Insurance Medicals, Commercial Driving License consults and Minor Operations all require more time. 

Please advise us as soon as possible if you cannot keep your appointment. We request that you advise us at least 1 hour before your appointment time if you are unable to attend. 

Non-Attendance Fees of $40 may be charged at the doctors discretion if patient does not attend the consult or fail to advise reception of their inability to attend within an appropriate time frame. 

Prescriptions 

Home Visits and Telephone Access

Home Visits are available for regular patients whose condition prevents them from attending the practice. To organise a home visit please call reception. 

 

Doctors in the practice may be contacted during normal surgery hours. If the Doctor is with a patient then a message will be taken and you will be advised by reception when it is likely that the Doctor will return your call. However you will always be put through to a nurse in an emergency. 

All prescriptions require a consult with a doctor for medication to be prescribed. 

We feel it is important for you to be reviewed regularly if you are prescribed medications. Therefore, we have implemented a policy which requires you to be reviewed by a doctor if you require repeat prescriptions.

Referrals 

Patients will need a consult with a doctor for all referrals prior to their appointment with the specialist.

 

If there is an issue with you referral please call the Medical Centre and reception staff will be able to assist you. 

 

If your referral needs to be faxed to your specialist please let reception know and that can be organised for you. 

Medical Certificates  

After Hours 

There is a Doctor on call whenever the clinic is closed. If urgent medical attention is required please call 000. Or call (03) 5654 2753 and your call will be triaged by the Korumburra Hospital. 

Please be advised that Korumburra Hospital is not a Government funded Accident and Emergency, and a private fee will apply. For more information go to our Fees and Charges page.