Opening Hours
Monday 9am-5:30pm
Tuesday 9am-5:30pm
Wednesday 9am-5:30pm
Thursday 9am-5:30pm
Friday 9am-5:30pm
Saturday 9am-12pm
Sunday and Public Holidays CLOSED
50 Radovick Street, Korumburra VIC 3950
03 5655 1355
03 5655 1537
APPOINTMENTS
To book an appointment please call (03) 5655 1355. Every effort will be made to accommodate your preferred time. Emergencies will be given priority and reception staff will attempt to contact you for any unforeseen delay or if your doctor is called away. Longer consults are available. Please advise reception if required.
Cervical screening, insurance medicals, commercial driving license consults and minor operations all require more time. Please advise us as soon as possible if you cannot keep your appointment. We request that you advise us at least 1 hour before your appointment time if you are unable to attend. Non attendance fees of $45 or $90 for a long consult may be charged at the doctors discretion.
AFTER HOURS
If urgent medical attention is required after hours, please call 000 or call 5654 2753 and your call will be triaged by the Korumburra Hospital.
Please be advised that the Korumburra Hospital is not a government funded accident and emergency and a private fee will apply to all. For more information, go to our "fees and charges" page
HOME VIITS AND TELEPHONE ACCESS
Home Visits are available for local regular patients whose condition prevents them from attending the practice. To organise a home visit please call reception.
Doctors in the practice may be contacted during normal surgery hours. If the Doctor is with a patient then a message will be taken and you will be advised by reception when it is likely that the Doctor will return your call. However, you will always be put through to a nurse in an emergency.
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PRESCRIPTIONS
All prescriptions require a consult with a doctor for medication to be prescribed.
We feel it is important for you to be reviewed regularly if you are prescribed medications. Therefore, in compliance with Health Department Regulations, you are to be reviewed by a doctor if you require repeat prescriptions.
REFERRALS
Patients will need a consult with a doctor for all referrals prior to their appointment with the specialist. It there is an issue with your referral please call the medical center and reception will try and assist you in correcting the problem.
Please give all referrals to reception after seeing a doctor as most places require them to be faxed off so they can triage your referral before contacting you to make an appointment.
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MEDICAL CERTIFICATES
To provide a medical certificate, you must have an appointment with the doctor. By law, medical certificates can not be backdated, therefore you must see a doctor on the day of requiring a certificate. So please ring us as early as possible on the day to try and organize this.
RECALL SYSTEM AND TEXT REMINDERS
Our practice offers an optional recall system for future appointments. All chronic disease management patients have recalls for chronic disease management (CDM) appointments, cervical screening and immunizations. Once the recall has been sent and opened you need to call the clinic to make an appointment.
TEST RESULTS
It is our policy that you will need to make an appointment to discuss any test results. You may also be contacted if you are required to make a follow up appointment after your doctor has review your results. However, results can only be discussed with the patient concerned due to patient confidentiality.
Please keep in mind that many results do not reach the clinic until 2 or more days after the sample being taken.
UPDATING PERSONAL DETAILS
Patients are asked to advise reception of changes to address or phone numbers when necessary. If we are needing to contact a patient it is necessary we have the correct details.
DISABLED FACILITIES
Ramps suitable for wheelchair access is located at the back of the clinic, down the left hand side driveway. There are also toilet facilities with wheelchair access provided and disabled parking available out the front of the clinic.
Any other special needs, please discuss with reception staff or your doctor and we can facilitate this.
TRANSLATING AND INTERPRETING SERVICES
Translating and Interpretive services are available through our clinic. Call directly to TIS on 131450 for assistance.
***SATURDAY MORNING CLINIC ***
Of a Saturday morning the clinic doors are locked. If you have an appointment please wait in your car and call reception to let them know you have arrived. If you come to collect paperwork or are wanting to make an appointment, please also call the clinic to discuss first.
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